We are committed to provide you the highest level of customer service. We do realise that things can sometimes go wrong, and when this happens, we would like to hear about it.
Telephone calls may be recorded for training and monitoring purposes.
We would like to assure you that all matters are dealt with seriously and in a confidential manner.
Click on the tab above to register your complaint. An auto email will be received by you providing the reference number which should be quoted in all future communications.
Whilst all efforts will be made to revert back within 10 working days, if our final response will be delayed beyond 15 working days or if more time is needed for investigation, we will inform you when we will be able to contact you again about the complaint.
If you are dissatisfied with our final response or dissatisfied with the delay in our response (beyond 15 working days) you may refer the complaint to the Insurance Regulator, stating the AXA Complaint Reference Number.
Insurance Regulator:
Saudi Arabian Monetary Agency
Consumer Protection Department
PO Box 2992, Riyadh 11169, Kingdom of Saudi Arabia
Toll Free Telephone: 800 125 6666
Website for registering Complaints: Click Here
Sun to Thu 8am to 1pm
& 2pm to 5pm
Main Branch
Kanoo Tower, King Abdul Aziz Road
Telephone: (+966) 1477 67 06
in the Gulf
- Need help?
- Complaints
- Write to AXA
- Our privacy policy
