Complaints

Register a Complaint

Complaints Information

We are committed to provide you with the highest level of customer service. We do realise that things can sometimes go wrong, and when this happens, we would like to hear about it.

 

Telephone calls may be recorded for training and monitoring purposes.

 

We would like to assure you that all matters are dealt with seriously and in a confidential manner.

 

Submit the form above to register your complaint. You will receive an auto email with your reference number which should be quoted in all future communications.

 

Whilst all efforts will be made to revert back within 10 working days, if our final response is delayed beyond 15 working days or if more time is needed for investigation, we will inform you when we will be able to contact you again regarding your complaint.

 

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer the complaint to the Insurance Regulator.

You may do so by sending details of your complaint, stating the AXA Complaint Reference Number, to the Insurance Regulator:

 

Saudi Arabian Monetary Agency

Consumer Protection Department
PO Box 2992, Riyadh 11169, Kingdom of Saudi Arabia
Toll Free Telephone: 800 125 6666
Website for registering Complaints: Click Here